1. Confirm your program eligibility with the Tesla admins prior to signing up with us. 
2. Choose a bike above (schedule a consultation if you have any questions) 
3. Reserve your bike for $19 and check out using your name@google.com email address
4. We’ll reach out to confirm a few details about bike storage, best practices, accessories, etc.

Most orders are ready within one week, but it can vary based on bike. See each bike's product page for more details on availability.

Friiway bikes will be picked up on campus on pre-scheduled dates.

Your pick up date will be scheduled after your order is placed. 

Yes.

TBD

Absolutely. Test rides are possible by visiting a Friiway retailer.

Our minimum commitment is two months, unless you buy a bike from a Friiway Retailer.

Every Friiway subscription includes:

• Ebike & charger
• Lock 
• Optional accessories (depending on bike model)
• Repair & maintenance for normal wear & tear
• Insurance for theft & damage

Your Friiway bike will be new or refurbished.

All bikes are certified by expert mechanics before they are made available for subscription.

Maintenance & repair is included in your subscription. For example, tune ups, changing brake pads, & fixing flat tires. 

If your bike needs maintenance or repair you can bring it into a bike hub on campus or take it to a local bike shop. 

We will reimburse you for repair at local bike shops upon presentation of a valid receipt.

If your bike is damaged you should contact hello@Friiway.com as soon as possible. 

In the case of damage, a maximum of $500 will be charged to the subscriber for the cost of repair. 

If your bike is damaged, we'll want to get you a bike that is safe to ride as soon as possible.

If your bike is stolen, you should contact hello@Friiway.com as soon as possible, file a written police report and submit it to Friiway. 

Each bicycle is covered by a theft & damage insurance policy that carries a $500 deductible.

In the case of theft, the subscriber is responsible for the $500 deductible.

Please read our Subscription & Waiver Agreement. Here are few important details, we’d like to highlight: 

• Age Requirements You must be at least 18 years of age to subscribe.
• Helmets A helmet must be worn by the rider and all passengers at all times while riding. 
• Storing Your Bike Overnight All bikes must be in an enclosed, covered, and locked area. For example, inside a garage or your home. Bikes also need to be secured to something immovable while stored overnight. For example, a floor or wall anchor.
• Securing your bike When not attended, bikes must be locked and secured to something immovable (e.g a bike rack anchored to the ground). 
• No Courier or Delivery Services Using a Friiway bike for courier or delivery services is not permitted.

The full list of important details can be found here.

You are free to switch bikes at any point during your subscription. We will take care of any billing changes required. 

To cancel, send an email to hello@friiway.com.

See below for cancellation policies by plan:

Monthly Plan

21 Day Notice:

After your first month we require a 21 day notice. If your next billing cycle falls within the 21 days, your subscription will automatically renew and we will refund you a pro-rated amount based on the days accrued between your billing date and when the bike is due back.

Half Year Plans

Cancelations prior to the completion of your term will result in a one month early termination fee.

Once your term is complete, plans continue month to month and the 21 Days Notice Policy will go in effect

Annual Plans 

Cancelations prior to the completion of your term will result in a two month early termination fee.

Once your term is complete, plans continue month to month and the 21 Day Notice Policy will go in effect