Important Subscription Details
You must be at least 18 years of age to subscribe.
A helmet must be worn by the rider and all passengers at all times while riding.
Storing Your Bike Overnight
All bikes must be in an enclosed, covered, and locked area. For example, inside a garage or your home.
Bikes also need to be secured to something immovable while stored overnight. For example, a floor or wall anchor.
Securing your bike
When not attended, bikes must be locked and secured to something immovable (e.g a bike rack anchored to the ground).
Courier or Delivery Services
Using a Friiway bike for courier or delivery services is not permitted.
Your first subscription payment will be collected when you initiate recurring payments prior to, or on the day you pick up your bike.
Subsequent payments will be automatically collected on the same day of each month for the duration of the subscription.
We ask that you bring your bike in for inspection after the first 200 miles.
After the initial inspection, we like to service our bikes every 1,200 miles.
All maintenance costs for normal wear & tear are included with your subscription.
If your bike breaks down, it is your responsibility to bring the bike to a Friiway retailer for inspection & repair, and to pick it up when repairs have been completed.
Depending on the complexity & time required for the repair, Friiway may elect to issue a replacement bike of the same make and model.
Repairs that are no fault of your own are included with your subscription.
In the case of theft, the you are responsible for contacting Friiway as soon as possible and filing a written police report. Our loss fee for an unrecovered stolen bike is $500.
If you damage the bike you will be charged for the cost of parts & labor. Provided the conditions of the rental agreement were adhered to, the maximum you are responsible for is $500.
Cancelling a Subscription
Each subscription is subject to a 28-day cancellation period. Let us know each time your subscription renews if you'd like to continue on past the current month.
The 28 day cancelation period will be waived should you decide to purchase a bike at a Friiway retailer.
You will be responsible for returning the bike along with all Friiway owned accessories to a Friiway retailer.