Friiway is available at the following campuses:

• Mountain View
• Sunnyvale
• San Jose
• Palo Alto
• Redwood City
• San Bruno

1. Confirm your program eligibility with the E-Bike Scoot admins.
2. Choose a bike
3. Check out using your name@google.com email address
4. Complete our new subscriber survey.

Availability varies by bike. Our goal is to get you riding as soon as possible. Your 1st month is fully refundable prior to taking delivery of your bike.

Friiway bikes can be picked up on campus on pre-scheduled dates or delivered to your home.

Yes! We can deliver to your home for a one time fee of $49.

Confirm your program eligibility with the E-Bike Scoot admins prior to signing up. If you meet the requirements, you can receive reimbursement based on the terms below:

Google will reimburse employees fully for their first month; and successively up to $5 per trip to the office (you can earn a total of $10 per day).

For example:

• First month free (Google will reimburse the full amount of your subscription)
• Then earn up to $200 per month by commuting everyday to and from the office on your Friiway bike.

Absolutely. Demo bikes are available at the Campus Bike Hub in Mountain View.

You can also visit a Friiway retailer.

All subscriptions are month to month. Cancelations prior to the 2nd month are subject to a $75 restocking fee.

Every Friiway subscription includes:

• Bike
• Charger
• Lock 
• Optional accessories (depending on bike model)
• Repair & maintenance for normal wear & tear
• Protection against theft & damage

Your Friiway bike will be new or refurbished.

All bikes are certified by expert mechanics before they are made available for subscription.

Maintenance & repair is included in your subscription. For example, tune ups, changing brake pads, & fixing flat tires. 

If your bike needs maintenance or repair you can bring it into a bike hub on campus or take it to a local bike shop. 

We will reimburse you for repair at local bike shops upon presentation of a valid receipt.

If your bike is damaged you should contact hello@Friiway.com as soon as possible. 

In the case of damage, a maximum of $500 will be charged to the subscriber for the cost of repair. 

If your bike is damaged, we'll want to get you a bike that is safe to ride as soon as possible.

If your bike is stolen, you should contact hello@Friiway.com as soon as possible, file a written police report and submit it to Friiway. 

Each bicycle is covered by a theft & damage insurance policy that carries a $500 deductible.

In the case of theft, the subscriber is responsible for the $500 deductible.

Here are few important details, we’d like to highlight: 

• Age You must be at least 18 years of age to subscribe.
• Helmets A helmet must be worn by the rider and all passengers at all times while riding. 
• Storing Your Bike Overnight All bikes must be in an enclosed, covered, and locked area. For example, inside a garage or your home. Bikes also need to be secured to something immovable while stored overnight. For example, a floor or wall anchor.
• Securing your bike When not attended, bikes must be locked and secured to something immovable (e.g a bike rack anchored to the ground). 
• No Courier or Delivery Services Using a Friiway bike for courier or delivery services is not permitted.

The full list of important details can be found here.

You are free to switch bikes at any point during your subscription. We will take care of any billing changes required. 

To cancel & return your bike, visit account.friiway.com and request a return.